Frequently Asked Questions

Don't see your question here? Shoot us an email + we'll get back to you ASAP!

When do you make the food?

We make all products to order, so it will be at the freshest possible state when we ship it to you.

Does the packet have anything other than dry ingredients?

Yes! Each product is developed from a homemade recipe and includes everything you need -- vegetables, seasoning, spices -- all pre-cooked and packaged for you!

So is it dehydrated?

Nope! Our products are completely fresh and preservative-free. We flash freeze the food as soon as we make it and keep it cold (in the fridge or freezer) at all times.

How long do they last?

Each product will stay fresh for 5-7 days in the fridge or for up to 3 months in the freezer. Stock up for those late nights or stressful days!

Are the packets shelf-stable?

No. All of our packets are filled with fresh ingredients so they are perishable. Your orders get to you in thermal mailers with (recyclable) ice packs in them, so they will be fine in room temperature for a few hours. We recommend putting your order in the refrigerator as soon as you receive them to keep them fresh!

I want some! How do I get it?

Order right here on our site! Shop our collection, add your favorites to your cart, and checkout!

Where do you ship?

Anywhere in the continental U.S. Once we ship, all orders will take 1-2 business days to deliver. You will receive an email notification once your order is shipped and delivered!

Where is the nutritional information?

You can find nutritional information for all products here.

Is your packaging eco-friendly?

Yes! Our product and shipping packaging is all recyclable or compostable.

Where do you ship?

We ship from our Seattle facility to all over the United States (except for Alaska, Hawaii, and Puerto Rico).

Can I apply a promo code to my order after purchasing?

Congratulations, you got a promotion for Buttermilk! Unfortunately, we can't retroactively apply promo codes to an order after you've purchased. However, you can use the promo for future orders (if it applies)!

How long does it take to get my order?

Most orders ship the next business day, but it can take up to 1-2 weeks for us to make your food if we are unusually backed up in orders. Once we ship your order (you'll get an email notification!), it will take up to 2 business days to get to you.

I got my order! Now what?

Woohoo, time for some delicious meals! You can:

  • Get cooking immediately (our recommendation)
  • Put your order in the fridge if you want to wait a few days (use it within one week)
  • Put it in the freezer for up to 3 months if you want to wait even longer.

When taking the packet out of the freezer, put it in the refrigerator for 2-3 hours or in cold water for 30 minutes to defrost the ingredients. Then, you can make it within 2-3 days (as long as you keep it refrigerated) + your meal will be totally fresh!

I had an issue with my order :( Can I get a return or refund?

Since our products are made of fresh food + perishable, we aren't able to accept returns. We understand that not everyone will love our products, but if you don't like our food due to personal taste preference we cannot offer a refund. If there is a damaged product or your order isn't sent to you as described, we will absolutely address it. Please email us at hello@thebuttermilkco.com.

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